We ship frozen goods Monday, Tuesday, and Wednesdays.
When you check out you will have different options for your shipment. Ground delivery is normally the least expensive method. If you are showing a 1 or 2 day transit the items should arrive frozen or with minimal thawing. If you choose a 3-4 day transit I CAN NOT GUARANTEE THE PRODUCTS WILL BE FROZEN. Even with some thawing, the products will be at refrigerated temperature. It is fine to refreeze and will not effect the quality of the products.
There are some area on the west coast that show 5 or more days for delivery. The longest transit time in the winter months is 4 days. If it is showing 5 days or more for shipping you CAN NOT use ground service and must upgrade to 3 day air minimum.
May Through September 3 day shipping is the longest transit time for frozen goods, choose the correct shipping to get this to you in 3 days or less.
Orders that are for dehydrated goods and or supplements only [no frozen goods] choose the flat rate shipping. These items ship daily via priority mail.
On receipt of order you will be notified of the shipping date.
I will update your order from "Pending" to "Processing" and let you know the date the order will ship.
You will receive another shipment update from "Processing" to " Order Completed" when I do the shipping labels. You will receive a tracking link. I do labels the day before the order actually ships [in a lot of cases]. Tracking info is available AFTER 4 P.M. the day the order ships.
Orders that are for dehydrated goods and or supplements only [no frozen goods] choose the flat rate shipping. These items ship daily via priority mail.
Please see the FAQ page also as this addresses commonly asked questions.
Returns:
Due to the perishable nature of our products we do not accept returns. Contact Tracy for more info.
